From the SOE Facebook site:
We wanted to let you know that we just announced our complimentary Debix “AllClear ID PLUS” identity theft protection program in the United States. For more details, click here: http://www.soe.com/securityupdate/debix.vm
SOE Announces Free Identity Theft Program For Customers
EverQuest II - News, The EQ2 Wire
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May 132011
Just Another Manic Monday
EverQuest II - News, The EQ2 Wire
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May 092011
Although we are unsurprised — restoration of services even by the end of the week now seems unlikely — we bring you the latest news from SOE’s Facebook page as of May 9, 1:55 p.m. PDT:
SOE services will remain offline today. We continue to work diligently to bring things back as quickly as possible and appreciate your continued patience.
May 092011
From Bloomberg.com comes an article posted today (May 9, 2011):
Sony Corp. (6758)’s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.
The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.
The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1.
Note: We erroneously reported that PSN service had been restored in Japan based on an ill-informed blog. To date, PlayStation Network remains inaccessible in Japan, Europe, Oceania, and the US now over 17 days since it was taken offline.
Meanwhile we’re just coming up on 7 days that Sony Online Entertainment has seen all of their games, websites, forums, and services offline and there has been no word on their possible return date.
May 092011
From Bloomberg.com comes an article posted today (May 9, 2011):
Sony Corp. (6758)’s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.
The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.
The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1.
Note: We erroneously reported that PSN service had been restored in Japan based on an ill-informed blog. To date, PlayStation Network remains inaccessible in Japan, Europe, Oceania, and the US now over 17 days since it was taken offline.
Meanwhile we’re just coming up on 7 days that Sony Online Entertainment has seen all of their games, websites, forums, and services offline and there has been no word on their possible return date.
Letter from Sony CEO Howard Stringer, Identity Theft Protection for PSN (but not SOE?)
EverQuest II - News, The EQ2 Wire
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May 062011
Howard Stringer, Sony Corp Chairman and CEO over America, has posted an apology letter and the first details of the Identity Theft protection package that will be provided for free to PlayStation Network customers. No word on if said protection will be made available to Sony Online Entertainment customers.
Dear Friends,
I know this has been a frustrating time for all of you.
Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.
To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.
.
.
In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.
With best regards,
Howard Stringer
The details of the AllClear ID Plus identity theft package now available to PSN customers are available on the PlayStation Blog. As no Sony Online Entertainment customers in North America had their credit card information revealed, this service may not be available for SOE customers.
From Bloomberg.com:
Japan’s biggest consumer-electronics exporter will offer a $1 million insurance policy per user, covering legal expenses, identity-restoration costs and lost wages that occur after data is stolen, Sony said in a blog post. Austin, Texas-based Debix Inc. was hired to provide the monitoring service and similar programs for users in other countries are also being considered, it said.
Sony didn’t elaborate whether the program will cover identity theft that isn’t related to the mid-April breach of the PlayStation and Qriocity networks, which affected 77 million accounts. Separately, some 24.6 million users of the Sony Online Entertainment platform were also affected, the company said.
Letter from Sony CEO Howard Stringer, Identity Theft Protection for PSN (but not SOE?)
EverQuest II - News, The EQ2 Wire
Comments Off
May 062011
Howard Stringer, Sony Corp Chairman and CEO over America, has posted an apology letter and the first details of the Identity Theft protection package that will be provided for free to PlayStation Network customers. No word on if said protection will be made available to Sony Online Entertainment customers.
Dear Friends,
I know this has been a frustrating time for all of you.
Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.
To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.
.
.
In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.
With best regards,
Howard Stringer
The details of the AllClear ID Plus identity theft package now available to PSN customers are available on the PlayStation Blog. As no Sony Online Entertainment customers in North America had their credit card information revealed, this service may not be available for SOE customers.
From Bloomberg.com:
Japan’s biggest consumer-electronics exporter will offer a $1 million insurance policy per user, covering legal expenses, identity-restoration costs and lost wages that occur after data is stolen, Sony said in a blog post. Austin, Texas-based Debix Inc. was hired to provide the monitoring service and similar programs for users in other countries are also being considered, it said.
Sony didn’t elaborate whether the program will cover identity theft that isn’t related to the mid-April breach of the PlayStation and Qriocity networks, which affected 77 million accounts. Separately, some 24.6 million users of the Sony Online Entertainment platform were also affected, the company said.
May 062011
As posted on the Playstation Blog at May 5th at 4:30pm PDT:
Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services.
As previously mentioned, we’ve been working around the clock to rebuild the network and enhance protections of your personal data. It’s our top priority to ensure your data is safe when you begin using the services again.
We understand that many of you are eager to again enjoy the PlayStation Network and Qriocity entertainment services that you love, so we wanted you to be aware of this milestone and our progress. We will provide additional updates as soon as we can.
May 062011
As posted on the Playstation Blog at May 5th at 4:30pm PDT:
Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services.
As previously mentioned, we’ve been working around the clock to rebuild the network and enhance protections of your personal data. It’s our top priority to ensure your data is safe when you begin using the services again.
We understand that many of you are eager to again enjoy the PlayStation Network and Qriocity entertainment services that you love, so we wanted you to be aware of this milestone and our progress. We will provide additional updates as soon as we can.
Note: It was pointed out that the article mentions nothing of SOE.
May 052011
There’s only so much PSN, Anonymous, and Sony news I can post. I mean, what we really want to know is when OUR games and OUR network will be back online. But, if you just crave this type of information, or your enjoyment of your PS3 (when you’re not playing EQ2) has really been cramped by this debacle, well, here is some further reading:
- Sony Community Manager for EU: PSN Still on track to resume service this week
- Kotaku: These are the People Hired to Hunt the PlayStation Network Hackers
- ‘Anonymous’ denies involvement in Sony cyberattacks
- Anonymous: Sony is incompetent (and we don’t steal credit cards)
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